FREQUENTLY ASKED QUESTIONS

MOBILE DEPOSITS FAQ

How do I know if my check was deposited successfully?

What are the limits for mobile deposits?

When will the funds from my mobile deposit be available?

What should I do with the checks I've deposited?

How should I endorse my checks for Mobile Deposit?



How do I know if my check was deposited successfully?

Each time you make a deposit, a confirmation email will be sent to the email address you assigned to Private Portrait. You can also review deposits through the App by pressing the "Deposits" icon then selecting "Review Deposit."

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What are the limits for mobile deposits?

You may deposit checks totaling up to $3,000 per day and $12,000 per month.

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When will the funds from my mobile deposit be available?

Mobile check deposits transmitted up to 5pm Mondays through Fridays will be credited to the designated account during end of day processing (just like a deposit at a Banking Center or in an ATM).

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What should I do with the checks I've deposited?

Once you have received a confirmation email, write “deposited” and the date of deposit on the face of the check. Keep the marked check for at least a week (in case there is an issue with a check) and then destroy it.

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How should I endorse my checks for Mobile Deposit?

Each check that will be deposited using the Mobile Deposit application will need to be endorsed with the following verbiage “NBI Mobile Deposit Only”. This verbiage will need to be written legibly taking no more than two lines in the endorsement area on the back of the check.

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Member FDIC Equal Housing Lender 107 N. Pennsylvania St., Suite 700 • Indianapolis, IN 46204
Phone 317-261-9000 • Fax 317 261-9696
Toll Free 877 233-9500
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