FREQUENTLY ASKED QUESTIONS

APPS & MOBILE BANKING FAQ

What are the restrictions on the type of mobile devices that can be used to access accounts?

What functions can I perform from my mobile device?

How do I know if my transfer was entered successfully?

I have questions about Mobile Deposits?

What if I no longer want to be a mobile user?

What happens if I lose my mobile device?

What happens if I lose communication/signal during a transaction?

What do I need to do if I get a new phone?

How can I search for a transaction?

Can I use any mobile device to access my accounts?

What if I can’t get my phone to work with Mobile Banking?
What are the restrictions on the type of mobile devices that can be used to access accounts?

Mobile Banking works with any web-enabled mobile phone device whose network allows secure SSL traffic. Currently we offer Apps iPhones®, iPads®, and Android™ phones and tablets..

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What functions can I perform from my mobile device?

You may choose to:

  • View Transaction History
  • View Account Balances
  • Transfer Funds between accounts
  • View Alerts
  • Deposit Checks to personal accounts

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How do I know if my transfer was entered successfully?

Each time you make a transfer, a confirmation SMS Text Message will be sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through.

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I have questions about Mobile Deposits?

Please visit our Mobile Deposit FAQ page.

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What if I no longer want to be a mobile user?

Log in to NBOFI> Private Portrait > Select Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree.

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What happens if I lose my mobile device?

Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.

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What happens if I lose communication/signal during a transaction?

When you complete a transaction from your mobile device (funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.

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What do I need to do if I get a new phone?

If you simply get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your Private Portrait account via the Internet and update your information on the Options > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.

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Can I use any mobile device to access my accounts?

Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS Text messages will be sent to the device entered when enrolling for mobile banking, not any device from which you perform a transaction.

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What if I can’t get my phone to work with Mobile Banking?

There are a number of reasons that you may experience trouble accessing the mobile version of Internet banking on your phone. To use the mobile version, your phone will need to meet the following minimum requirements:

1. You must first enroll through traditional Private Portrait before you can gain access.
2. Your mobile device must be web enabled.
3. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)

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Member FDIC Equal Housing Lender 107 N. Pennsylvania St., Suite 700 • Indianapolis, IN 46204
Phone 317-261-9000 • Fax 317 261-9696
Toll Free 877 233-9500
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